Quick Responsibilities

Role: Client Servicing Manager/Sr. Manager/CS Head

Reporting: Head of Departments/Director

Category: Client Servicing 

Role Description :  

PropKonnect, an award-winning real estate focused digital marketing agency helping builders and channel partners to advertise their projects and properties to showcase in front of potential buyers. Our bilingual web features feels proud to have been a genuine property finder companion for a person looking for a place to call home.  

This position is part of our Client servicing department which focuses on establishing a bridge in between Pre-Sales & Post-Sales teams. The prime focus on this profile is to minimize the gaps between internal teams and clients communications. 

Key Deliverables:

·      Connecting with the internal teams to understand the gaps and areas of improvement to strengthen the processes.

·      Understand the queries, concerns and suggestions of different teams to bring the efficiency into the different stakeholders work and to company clients to convert them or to give them top class after sales services.

·      Responsible for maintaining an healthy business relationship with existing and new clients.

·      Responsible for clients in the onboarding process, documentation, project & builder related queries, payment schemes and timeline to keep client happy dealing with company. 

·      Work closely with pre-sales, post-sales, accounts and management teams to keep everyone sync with each other and to have a swift processing.

·      Cohesiveness in communication with internal and external stake holders in high pressure environment and thus calm nature and patient ear is a must.

·      Strong interpersonal, communication & presentation skills.

·      Strong analytical skills, ability to compile & analyses performance and data metrics. monitor & evaluate industry trends.

·      The Senior / Client Services Manager is accountable for delivery of all elements of the communication mix of the Client on time by his / her juniors, and for complete quality control as per organization standards.

·      Must be the key client contact for all executional projects in hand and must become the primary provider of project flow information to the Client.

·      Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.

Educational and work experience requirement:

·      3+ years in client servicing domain and having a real estate experience will be an extra advantage for the candidate. 

·      Bachelor’s degree in communications, advertising, business, information technology or a related field preferred

·      Excellent written and verbal communication skills with proficiency in MS Excel and PowerPoint is a must

·      Ability to manage and execute multiple projects simultaneously and have strong client relationship skills

·      Strong research, analytical and problem-solving skills

·      Ability to handle pressure and meet deadlines while working independently and as part of a team.

Job Type: Full-Time & Work from Office

Job Location:  Sohna Road, Gurugram

Job Tenure:  Immediate Requirement

Qualifications

3

Required Experience

3+ years

Location

Gurugram

Job type

Full-time